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CANCELATION POLICY

After you book

Your policy and cancellation options can always be found in your Trips. Just click or tap Show trip details and you'll find your Cancellation policy. The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone, or 3:00 p.m. if no check-in time is specified.

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If you want to know what your refund will be, start cancelling your reservation and we’ll show you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in—learn more about different cancellation policies.

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Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel—learn more about refund amounts.

 

Extenuating circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances. If you need to cancel because of the COVID-19 pandemic, learn about your options.

OTHER RULES
  • Checkout before 11:00 a.m.

  • Quiet hours

  • 9:00 p.m.–9:00 a.m.

  • No commercial photography

  • No parties or events

  • No smoking

 

Additional rules

We value our customers; however, we do not allow parties whatsoever, no smoking, no additional guests to stay after 9pm, no pets, no music on the deck. The deck is not to be used for conversation after 11pm and no music after 10. We expect all visitors to respect our neighbors and if you choose to use the Hot Tub, please keep it clean so other guests can use it too. Any damage affected by the guests will be charged immediately.

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